Minor FTS Journal

Seminar Overview


This is the last part of our field trip, our minor trip. And it is held at Sutherland Global Services. Our trip is also an IT related company visit where we had our assembly, video streaming of their history, goals and different achievement. Also they introduce some IT experts from their IT/Technical Department where we got some question and answer portion. Then we got a site tour and a merienda afterwards.


December 10,2016


Today, I went on a seminar to Sutherland Global Services. In the seminar, the speaker introduces to us what Sutherland is, what a BPO company is and what is does. They also introduce their GTI Engineers who’s job is on the network and server side. On how they handle security on network and database. And also how and what factor they consider in handling server down. And they share that they have 15 engineers and they handle 1:130 employees. And lastly they introduce to us their different departments: the recruitment team where they handle overall process of attracting, selecting and appointing suitable candidates for jobs within their organization. The training team where they handle the newly recruited employee. The HR is the company department charged with finding, screening, recruiting and training job applicants, as well as administering employee-benefit programs. The admin, provides both clerical and administrative support to professionals, either as part of a team or individually. The role plays a vital part in the administration and smooth-running of businesses throughout industry.



What I learned?


I’ve learned that Sutherland Global Services was established in 1986, Sutherland Global Services is a global BPO and technology-enabled services company offering an integrated set of back-office and customer facing front-office services that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving marquee clients in major industry verticals. I’ve also learned what BPO is, it is a third party call service. It is different from company in-house call centers. The main advantage of any BPO is the way in which it helps increase a company’s flexibility.



What I liked?


I liked the information the speaker shared to us, as well as their IT Experts. BPO industry gives better opportunity to everyone so that’s one factor to be liked with this seminar.



What I didn’t like?


It’s not that i didn’t like, it’s just that i felt sorry for those who didn’t able to come, well better to those who came late though they still able to join and catch up. To those unfortunate ones who didn’t able to come, you know the opportunity they missed and to experience the trip was quite knowledgeable and influential.




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